Consultation on the selection and features of the operation of equipment TM «ALTEP»

Based on the client's needs for the heat supply system and the type of fuel, advice is provided on the choice of model and power of the boiler, the volume of the heat accumulator and related elements of the heating system. Information is provided on the technical features of the boiler design (correct connection, features of loading the combustion chamber, setting the automation parameters according to the type of fuel, frequency and procedure for cleaning the heat exchanger, burner and chimney).

Warranty and non-warranty service of equipment of TM «ALTEP»

In the event of a warranty case, a set of measures for equipment maintenance is carried out by ALTEP CENTER or authorized service centers in the regions, at the expense of ALTEP CENTER's own funds:

• visit of the master to eliminate the problem of leakage of the heat exchanger;
replacement of automation components;replacement of the boiler;In case of a non-warranty case, the entire complex of measures described above is carried out by the ALTEP CENTER or authorized service centers in the regions at the expense of the client.

If the customer does not send or sends an incorrectly filled out control card and confirmation of the complete set of the boiler within two weeks from the date of installation of the boiler, but no later than two months from the date of purchase of the boiler, the warranty for the heat exchanger and other components of the boiler is lost. An alternative method of obtaining a warranty is to register on the manufacturer's website altep.ua, section "Apply for a warranty". In case of loss of the warranty, all costs for repairs, boiler parts and service calls are paid by the buyer.

Service services for the launch of boiler equipment

A representative of Altep-Service or an authorized service center in the region checks the installation of the boiler in accordance with the principles set forth in the boiler operating manual, as well as applicable state standards and regulations. This further ensures safe and reliable operation of the boiler and is the basis for claims. Adjusts the automation according to the type of fuel, starts the boiler. Train the personnel who will be servicing the boiler on the operation of the controls and special cases that may arise during the operation of the boiler. Draws up the relevant documentation and draws the customer's attention to the procedure for installing the boiler for warranty accounting.
The first start-up of the boiler is paid. The user pays the cost of the service specialist's travel and the cost of launching.

Technical inspection of boiler equipment

When performing a technical inspection, a representative of Altep-Service or an authorized service center in the region conducts:
.
• cleaning the burner fan;
. . Technical inspection of boiler equipment can be carried out at the request of the client. In this case, the cost of work is discussed in advance.

Sale of spare parts and related products

At the request of the client, Altep-Service sells component parts for boiler equipment and related products. In this case, the client must provide information about the serial number of the boiler, the name and patronymic of the recipient, the phone number for communication, the Nova Poshta branch to which the parcel should be sent and the form of payment. In some cases, you need to send a photo of the problem to the email address service@altep.ua , or to viber +380988315097.

OUR CONTACTS:

service@altep.ua0 800 30 90 90097-528-36-36

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